Contact Us & Official Corporate Information

Contact Us

At AGLC Casino, we pride ourselves on delivering world-class support. Whether you have a question regarding your account, require assistance with our responsible gambling tools, or need clarification on our terms, our dedicated support team is available 24/7 to assist you.

• Live Chat: Available 24/7 via the chat icon in the bottom right corner of your screen.
• Email Support: [email protected]
• Compliance & Legal: [email protected]
• Corporate Mailing Address: AGLC Casino Operations Centre, Suite 400, 120 8th Avenue SW, Calgary, AB T2P 1B4, Canada

About Us

Welcome to AGLC Casino, Canada’s premier destination for secure, thrilling, and fair online entertainment. Our story began in 2018 when a collective of Canadian gaming industry veterans and cybersecurity experts noticed a gap in the market: players were forced to choose between highly engaging gameplay and rigorous data security. We established AGLC Casino to bridge that gap.

Our Mission: We are committed to providing a sophisticated, immersive, and highly localized casino experience that strictly adheres to the highest standards of regulatory compliance. We believe that true entertainment can only occur in an environment built on absolute trust.

Commitment to Fair Play and Security: We do not compromise on integrity. Our gaming library is powered by industry-leading software providers, and every outcome is governed by a independently audited Random Number Generator (RNG). Furthermore, our platform is fortified with military-grade 256-bit SSL encryption, ensuring that your personal and financial data remains uncompromised.

Responsible Gambling

We view gambling strictly as a form of entertainment, not as a means to generate income. We care deeply about the well-being of our community, and we maintain a zero-tolerance policy for underage gambling while providing empathetic, robust support for players who may be experiencing gambling-related harm.

Take Control: Our Player Protection Tools

We empower our players to gamble responsibly by utilizing our comprehensive suite of account controls:

• Deposit Limits: Restrict the amount of money you can deposit daily, weekly, or monthly.
• Loss & Wagering Limits: Cap the amount you can wager or lose within a specified timeframe.
• Session Reminders (Reality Checks): Receive automated pop-ups detailing how long you have been playing and your net change in balance.
• Time-Outs: Temporarily suspend your account for periods ranging from 24 hours to 6 weeks.
• Self-Exclusion: For players needing a definitive break, we offer a strict self-exclusion programme spanning from 6 months to permanent closure. During this period, you will not be able to log in, and we will cease all marketing communications.

Finding Help

If you feel you are losing control of your gambling, please do not hesitate to seek professional assistance. We strongly recommend reaching out to the following independent organizations:

• Responsible Gambling Council (RGC): Visit responsiblegambling.org for Canadian-specific resources.
• ConnexOntario: Call 1-866-531-2600 for free, confidential, 24/7 mental health and addiction services.
• Gamblers Anonymous: Find local meetings and peer support at gamblersanonymous.org.

Privacy Policy

Last Updated: October 24, 2023

We respect your privacy and are committed to protecting your personal data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

1. Information We Collect

We collect personally identifiable information (PII) including, but not limited to, your full name, date of birth, residential address, email address, and financial details during the registration and deposit processes. We also collect non-identifiable usage data, such as IP addresses and browser types, to optimize our platform.

2. How We Use Your Data

Your data is processed strictly for the following legal and operational purposes: (a) To verify your identity and age (KYC protocols); (b) To process your financial transactions securely; (c) To comply with Anti-Money Laundering (AML) regulations; and (d) To provide customer support and personalized promotional offers (subject to your explicit consent).

3. Data Sharing and Protection

We will never sell your personal information to third parties. Data may be disclosed to authorized payment processors, identity verification agencies, and regulatory authorities solely for compliance and operational necessities. All data is stored on secure, encrypted servers.

Terms and Conditions

Effective Date: October 24, 2023

1. Acceptance of Terms

By accessing and registering an account on aglccasino.org, you enter into a legally binding agreement with us. You agree to be bound by these Terms and Conditions, our Privacy Policy, and our Bonus Terms. If you do not agree with any provision, you must immediately cease using our services.

2. Eligibility

You must be at least 19 years of age (or the legal age of majority in your jurisdiction) to open an account with us. We reserve the right to request notarized identification documents at any time. Accounts found to be operated by minors will be immediately terminated, and all associated funds will be forfeited.

3. Account Integrity

You are permitted to hold only one (1) account. The creation of duplicate accounts is strictly prohibited and constitutes fraud. You are entirely responsible for maintaining the confidentiality of your login credentials.

4. Deposits, Wagers, and Withdrawals

All deposits must be made from financial accounts registered in your own legal name. We reserve the right to void any wagers accepted in error or resulting from a technical malfunction. Withdrawals are subject to rigorous security reviews, which may take up to 72 hours. Anti-money laundering policies require that all deposited funds be wagered at least once (1x) prior to a withdrawal request being approved.

5. Governing Law

These terms shall be governed by and construed in accordance with the laws of Canada and the applicable provincial regulations. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the competent Canadian courts.